In 1977 Billy Howell purchased the Cumming Ford Dealership from
Roy Otwell
and began an automotive franchise that has repeatedly earned Ford
Motor Company's highest awards for customer satisfaction. A native
of Memphis Tenn., Billy Howell was employed by Ford Motor Company
for 18 years prior to buying the Cumming dealership.
In 1988, Howell moved the Ford dealership from its downtown Cumming
showroom to an expansive site on hwy 9 south of the city. That
eight acre site is now home to a 43,000 square foot building,
which houses showroom, sales offices and service center. Plus
an additional 16,000 square foot state-of-the-art off-site collision
repair facility located on Hwy 20 West.
Since 1977, the business has grown at least twenty-fold, making
it one of the most respected and successful in the area. Visitors
to the new lot and showroom will realize how far the dealership
has come from its Downtown Cumming days, when customers had to
put coins in the parking meters on the sidewalk in order to park.
In 1997 Howell joined the Ford dealership with the #1 Selling
Trailer manufacturer Featherlite Trailers. This gives customers
a perfect combination of the #1 Selling Trailer and the #1 Selling
Truck in one place!
That sort of growth comes from customer satisfaction, which in
turn is the result of an automotive dealership operating with
a well-trained staff and a reputation built from credibility and
integrity.
In an industry where reputation often means the difference between
success and failure, the Billy Howell name carries with it the
promise of integrity and a commitment to customer satisfaction.